The minimum deposit limit is USD$50.

The processing time for deposits varies depending on the method chosen:●Credit Card: Instant. ●Cryptocurrency (USDT/USDC/BTC/ETH): Within 90 minutes. ●Local Bank Transfer (available in some countries):Within 3 hours.●International Bank Transfer: 2-5 business days.●E-wallet (Neteller / Skrill / Sticpay /Bitwallet /Perfect Money /Advcash): Instant.

Vantage Markets does not charge any deposit fees. However, you may request a refund if you incur transaction fees through other deposit channels. Please contact our team for more details.

No Internal Fees: Vantage does not charge any internal fees for deposits or withdrawals. 1.Transaction Descriptions: The transaction description on your card statement may vary depending on the financial gateway used.2.External Fees: Payments to and from overseas banking institutions may incur intermediary transfer fees, which are independent of Vantage and the client's responsibility. 3.Currency Conversions: When currency conversions are involved, the amounts may differ due to varying conversion rates.

Vantage does not accept third-party deposits, and any deposits made from third-party sources will be refunded. If there are any transaction fees incurred, we will also be refunded accordingly.

In the event, if there is any abnormal deposit behaviour from client, Vantage will reserve the right to deduct transaction fees.

At Vantage, we understand the importance of safeguarding client funds and are committed to providing complete transparency throughout our trading operations.

To ensure the safety of client funds, we take the following measures: ●Segregation of client funds: Vantage holds all its clients money in the segregated client trust accounts with top-tier banks. The money our client deposits into your trading account is in our pooled client trust account which is held separately from the company’s funds. ●Verification of transactions: To enhance security, a one-time PIN is required to make withdrawals to confirm the account owner’s identity. This OTP will only be sent if you use an e-wallet as your payment method.

The required documents vary based on the deposit method:
●Crypto deposit: You need to provide a Hash ID and transaction slip showing the beneficiary address to the Vantage team for further assistance. ●International bank transfer deposit/Local bank deposit: You need to provide a complete receipt showing the payer’s name and beneficiary details to Vantage team for further assistance. ●India Local deposit (India P2P): You need to provide receipts or SMS messages with reference numbers on it (IMPS/UPI/UTR) to Vantage team for further assistance.

Follow these steps to address a failed deposit:1.If you report a payment failure and provide deposit proof (such as receipts, transaction records, etc.): ○Forward the case along with the proof to the Vantage team for further investigation. This will help them verify the transaction and identify any issues quickly. 2.If you report a payment failure without providing evidence of funds deduction: ○You will need to provide the source of funds (such as bank statements, wallets, etc.) for enhanced verification purposes. This step is necessary to confirm if the funds have indeed left your possession and to help trace the transaction.

Follow these steps based on your specific situation: 1.General Case: ○Submit a reset request via the client portal/app by clicking the reset button. 2.Your Account Balance is Negative When Depositing: ○Confirm that the negative balance needs to be reset before the deposit. Then, forward the case to the Vantage team for investigation. 3.I’m unable to Request a Negative Balance Reset: ○This issue typically occurs due to the client being blacklisted or system issues. Provide a screenshot showing the system rejection to the backend team for investigation.

Follow these steps based on the currency type of your accounts: 1.Transfer Between Accounts of the Same Currency (USD - USC Also Acceptable): ○Submit a transfer request via the client portal/app by navigating to the 'Transfer between accounts' page and following the instructions. 2.Transfer Between Different Currencies: ○Provide your account number and the transfer amount. Forward this information to the Vantage team to obtain the latest exchange rate and complete the transfer.

We utilise multiple gateways to facilitate payment processing. If the initial deposit attempt is unsuccessful, you will be redirected to an alternative gateway to complete the payment.

At Vantage, we prioritise the security of your funds through our negative balance protection, which ensures that you are protected from losing more money than you deposited (subject to risk assessment and approval). If you wish to make a deposit into a trading account with a negative balance, you need to submit a reset negative balance request. Here’s how you can do it within the Client Portal:

1.Navigate to your Support tab. 2.Select Create New Ticket. 3.In the Subject field, enter “Reset negative balance”. 4.In the Content field, enter the trading account number for which you wish to reset the balance. 5.Click Create New Ticket.

Alternatively, you can reach our support team via email at [email protected].

The maximum deposit you can make into your trading account is $10,000 in your account’s base currency units, except for accounts denominated in Hong Kong Dollars (HKD) or Japanese Yen (JPY).

Here are some things to keep in mind when you make a deposit:

The minimum deposit for different trading accounts varies. The minimum deposit into Standard STP and RAW ECN accounts is USD $50, while for PRO ECN accounts, it's USD $10,000. To find out more information about the trading accounts, click here.

Some payment methods have specific limits on how much you can deposit per transaction. We recommend checking the details of each payment method before using them.

In line with the applicable Anti-Money Laundering and Counter-Terrorism Financing regulations, Vantage follows strict guidelines when processing withdrawals. Funds can only be withdrawn to the original source used for deposit, such as a credit/debit card, bank account, or alternative payment account.

If the source of your initial deposit is no longer available, you'll need to withdraw funds to a bank account under the same name as your Vantage trading account. Here’s what to do for specific cases:

Credit CardIf the card used for your initial deposit is no longer accessible, we will assist you in processing your withdrawal via a bank transfer. Please follow these steps:

1.Provide an official letter from the bank/card-issuing company stating that the card used for your initial deposit is no longer available. Note that the official letter must be issued by the financial institution and cannot be handwritten. 2.Provide a bank statement showing the account holder’s name, bank account, and the transaction made with that card to Vantage. We reserve the right to request additional information or documentation as deemed necessary to fulfil our compliance requirements. 3.Email the requested documents to [email protected]. If you do not have the documents, please contact your bank to request them. 4.Once your documents are verified, we will remove the unavailable card from our system. You can then submit a withdrawal request through bank transfer via the Client Portal.

More information about the withdrawal procedure can be found here.

The withdrawal exchange rate is determined based on the daily rates provided by our internal group's Vantage team.

When the account balance is sufficient, the minimum withdrawal limit is USD$30, and there is no maximum limit.

If the account balance is below USD$30, the entire balance will be withdrawn when you have submitted a withdrawal request.

No, we only process withdrawals during our operational hours, from Monday to Friday.

After you have sent the withdrawal request on Vantage client portal, the estimated times are as follows:● Credit Card: 2-5 business days ● Wire Transfer: 2-5 business days ● Cryptocurrency (USDT/BTC): 0-2 business days

It can be processed within approximately 1-2 business days.

For withdrawals on business days, it usually takes up to 24 hours to complete the withdrawal. 

Yes, it is possible for a withdrawal request to be declined due to several reasons, including but not limited to insufficient free margin, incorrect banking instructions, third party funds transfer etc.

Should your withdrawal request be declined, we will send you an email explaining why it was declined and what to do next. If you have any questions, please respond to the email or contact us on live chat 24/7.

Withdrawal fees vary by method at Vantage: ● International Bank Transfer: ○ International Bank Transfers attract a minimum bank processing fee of 20.00 units of your account base currency from our bank's side. ● Local Bank Transfer: ○ No transaction fees apply. However, there may be currency exchange rate differences when converting to the local currency. ● USDT (Tether): ○ In some countries, the withdrawal amount may be set equal to the deposit amount for USDT. If you insist on withdrawing in USDT, additional transaction fees imposed by the system may apply. You will be prompted to agree to these fees before proceeding with the request. ● Credit Card (CC): ○ No transaction fees are charged directly by Vantage. If you request a withdrawal of 100 units, the Vantage withdrawal team will process the full 100 units to your credit card. However, please note that your bank may impose transaction fees or there may be currency exchange rate variances.

Here are the guidelines for cryptocurrency deposits and withdrawals: 1. For Cryptocurrency Deposits: ○ It is necessary to confirm that you are making withdrawals from your original source. This typically means withdrawing to the same wallet or address from which you made the deposit. This helps ensure security and compliance with transaction protocols. 2. Regarding ERC20 Tokens: ○ If you have made a deposit using an ERC20 token (a type of cryptocurrency standard on the Ethereum blockchain), you can use another ERC20 wallet address under your own name for withdrawals. This flexibility allows you to manage your tokens across different wallets while ensuring they are still under your control.

In general, deposits and withdrawals follow the principle of original source of funds. However, for Introducing Brokers (IBs), there are no restrictions on withdrawal methods.

These are possible reasons: ●Advanced Proof of Address/Identifications not yet verified. ●Our Vantage banking team categorises your countries into blacklist, whitelist, or greylist. ●Credit card withdrawal not completed.

These might be the reasons: ●Possibly due to recent changes in mail address, phone number, or password. ●Possibly you never used Crypto for deposits.

Please check if your region/country/deposit method are correct. It also might be because some countries do not offer Local BT.

Our system proportionally deducts the credit based on the amount of your withdrawal request and the total amount of your deposits.

Please refer to the Terms & Conditions of the promotion you've registered for to get more information about this.

It means, you currently have open positions in the account that are in a hedged position. Withdrawing funds at this stage may result in the closure of such positions.

We request you ensure there are no open positions in the account that may get affected before you submit a new withdrawal request.

If you are still not able to submit a withdrawal request, feel free to contact our friendly customer support team, [email protected].

Please note that Vantage only covers the fee charged by our bank, National Australia Bank (NAB).

However, some other fees, which Vantage does not cover, might still be charged in the process by either the beneficiary bank or the intermediary bank.

We suggest you contact your bank to get more information regarding this.

Please contact your bank regarding this issue as we cannot reverse an already processed card withdrawal.

Note that it may take 3-5 business days for the bank/system to complete the transaction.

If your bank claims that the fund has been returned to Vantage, please advise your bank to provide the VROL (Visa Resolve Online) confirmation and send it to [email protected].

It is important to note that the refund process might take 4-8 weeks.

Here's a guide based on your deposit methods: 1.If you deposited via Credit Card (CC) and Local Bank Transfer (LBT): ○Refund via Credit Card (CC): If you originally deposited using a Credit Card (CC), the system will prioritise refunding the amount back to the same Credit Card. ○Withdraw via Local Bank Transfer (LBT): For any remaining balance or if you prefer an alternative, initiate a withdrawal via Local Bank Transfer (LBT). 2.If you deposited via Local Bank Transfer (LBT) and E-wallet: ○You have the flexibility to choose either Local Bank Transfer (LBT) or E-wallet for your withdrawal. Select the method that suits your needs best.

When you have requested a withdrawal and finds that the system indicates the previously used card is no longer valid:

For Apple Pay virtual card:

Solution: 1.Access the APP/client portal and locate the card in question. 2.Click on the detailed information and apply for card archiving.

Please provide the required documents: 1.Original Credit Card Statement: Showing the initial Apple Pay deposit record, including amount, date, transaction details, and bank account/card information. 2.Original Credit Card Bank Letter: Must be from the same bank as the statement, demonstrating that the bank account/card is no longer active.

If your previously used card has now been replaced with a new card, upon withdrawal, your funds sent to the replaced card should still be directed to your existing bank account. For further information, please kindly contact your bank.

After confirming with your bank, please kindly submit a credit card withdrawal request to withdraw your funds.

For tax purposes, please inform the Vantage team to export the MT4/MT5 trading report.

Three-party withdrawals are always rejected unless our account manager agree to handle your queries by obtaining documents and approvals for each transaction.

Special Regulations for International Wire Transfers

Starting from May 1, 2024, there are specific restrictions on international wire transfers, detailed as follows:

1.CPA/IB Commission: No restrictions, international wire transfers can be made. However, it is important to note that if CPA/IB commissions are transferred to the trading account, international wire transfers will be restricted. 2.If you have not used international wire transfers: If you have funded your accounts via Credit Card are encouraged to withdraw funds using the credit card first, with profits eligible for withdrawal via international wire transfer.
If you have used Credit Card and other funding methods, you are encouraged to use alternative withdrawal methods such as Crypto or Local Bank Transfer. 3.If you have previously used international wire transfers:For withdrawal amounts <$20,000, international wire transfers are permissible.
For withdrawal amounts >$20,000, if there is a significant discrepancy between the deposit and withdrawal amounts, you are encouraged to use alternative withdrawal methods such as Crypto or Local Bank Transfer.

Yes, your withdrawals through crypto or E-wallet channels will require Google 2FA verification. ○P.S. ○E-wallet Channels are as below for your reference: ○Skrill/Neteller/Bitwallet/SticPay/Astropay/WebMoney/Perfect Money/Advcash/EBuy/FasaPay

Starting from May 15, 2024, new withdrawal rules apply for clients in India and South Africa who have previously used "Local Bank Transfer" as a deposit method:

New Withdrawal Rules: 1.If you have deposited funds via Credit Card, you must prioritise withdrawing funds through Credit Card until the Credit Card deposit balance has been fully withdrawn (first priority, rule remains unchanged). 2.If you have previously deposited using "Local Bank Transfer" and are from specific countries (India and South Africa), you must prioritise withdrawing the deposited amount through Local Bank Transfer methods first (second priority) before selecting other withdrawal methods.

These rules are designed to streamline withdrawal processes and ensure that clients from India and South Africa follow specific guidelines when withdrawing funds deposited via Local Bank Transfer.

After you have opened a live account, you will be able to see all the available payment methods in the Deposit tab of your Client Portal. These payment methods require verification before you can use them.

Before you can access all the features in your Client Portal, you will need to fully verify your account. Here's how:

1.Log in to your Client Portal2.Navigate to Verification: ○Click on 'Complete Verification' located at the top of your homepage. 3.Follow the On-Screen Instructions: ○Complete your Economic Profile and upload the required verification documents as instructed. 4.Submit for Verification: ○After providing all necessary information and documents, submit them for verification. 5.Account Verification: ○Once your account is verified, you will gain access to all features, including the ability to use any available payment method for transactions.

1.AML Regulation Compliance: ○For deposits, we verify the funding source to ensure it does not originate from third-party entities. This strict adherence is essential to comply with Anti-Money Laundering (AML) regulations, preventing illicit financial activities. 2.Withdrawal Security: ○When processing withdrawals, we verify that funds are transferred to bank accounts registered under the same individual's name as our customer. This verification step ensures the rightful recipient receives the funds securely and helps prevent unauthorised transactions. 3.Name Verification: ○To maintain transparency and security, we cross-verify the name on your bank statement with the registered name on the trading account. This verification helps to prevent fraudulent activities and ensures accuracy in financial transactions. 4.Adherence to Payment System Rules: ○Different payment channels have specific rules and requirements. For example, international bank transfers may necessitate stricter verification processes on the bank's side. We may request additional documents if the original payment system becomes unavailable, ensuring compliance and facilitating secure transactions.

If your selected Electronic Payment Service (EPS) is linked to an email address that is different from your registered Vantage email, you can still utilise the EPS for your transactions.

Please note that when the email address associated with your EPS doesn't match the one registered with Vantage, the transaction might necessitate manual processing, potentially resulting in a longer processing time. If you encounter any challenges, please don't hesitate to contact our Support team at [email protected] for guidance and assistance.

You can transfer funds swiftly between your trading accounts (with the same base currencies) on weekdays through your Client Portal.

Here’s how: 1.Log in to your Client Portal. 2.Navigate to the Funds Section: ○Click on 'Transfer Between Accounts.' 3.Select Transfer Details: ○Choose the account you want to transfer funds from using the 'From' dropdown menu. ○Select the account you wish to transfer funds to. 4.Enter Transfer Amount: ○Specify the amount you wish to transfer. 5.Submit Your Transfer Request: ○Click 'Submit' to initiate the transfer.

Notes: ●Weekend Transfers: Transfer-between-account requests submitted on weekends will undergo manual review and processing. If the transferring account holds open positions, please submit the request on weekdays. ●Different Base Currencies: Transfers between accounts with different base currencies require manual processing. Please email our support team at [email protected] with the following details: ○Account Number (Transferring From) ○Account Number (Transferring To) ○Transfer Amount ●Fees: There are no fees for transferring funds between trading accounts denominated in the same currency. However, transfers involving different currencies are subject to applicable currency conversion rates.

If you have promotional credit in your trading account, you can only choose to remove the credits in full of your account. Partial transfer of these credits is unavailable.

Keep in mind that once the promotional credit has been removed from an account, the action cannot be reversed, and the credited amount will be forfeited.

You could send a request to [email protected] via registered email address when have requests as below: 1.Change registered email address:
Attach a selfie holding the relevant ID. 2.Change registered name:
Attach the relevant official document issued by government.

Once the POI is approved, trading is permitted.

Submission of withdrawal requests is only possible after general POA approval.
IBT (Internal Bank Transfer) for deposits and withdrawals is only available after advanced ID/POA approval.

The account type can only be changed when there's no position opened.

Application fraud occurs when an individual uses deceptive methods when applying for an account. To decrease application frauds to a minimum, a selfie with applicant holding ID is the best way to verify identity.

The POA document should be issued within the last 6 months and include your full name and address.

If all of your POA (e.g. bank statement, phone bill...) gets rejected, you can provide documents with address issued by government.

1.Password for client portal
You can click "forget password" on the login page. An e-mail will be sent to your inbox, and you can change the password by following the provided instructions.

2.Password for MT4
●Client Portal: ■To change your MT4 password, log in to the Client Portal. Navigate to the relevant section and reset your MT4 password to enhance password security. ●Vantage App: ■Open the Vantage app and go to Settings > Login Details. ■Retrieve or update your MT4 password as necessary directly from the app.

For further assistance with the Vantage app, please contact our support team at [email protected].

●Application Process: ●Visit our official website and navigate to the account opening section. ●Choose your preferred trading platform, account type, and account currency.●Verification Documents Required: ●To complete the account opening process, you must upload the following documents for verification: a.Proof of Identification (POI): This could be a passport, driver's license, or national ID card. b.Proof of Address (POA): Provide a utility bill, bank statement, or any official document displaying your current residential address

●You need to apply for a company account on the official website, fill in company information, and select the trading platform, account type, and account currency. ●You need to provide the following documents:  a.Identification and address proof of the company's responsible person or director b.Certificate of company establishment and proof of company address  c.Execution Pack

●You can send an account opening request to our Vantage Customer Service (CS) team, including the desired trading platform, account type, and account currency. ●Both joint applicants must each have a personal account. ●You need to provide identification (POI) and address proof (POA) for both joint applicants. ●You also need to provide a new email address (cannot be the same as the email address for the personal account).

Requirements for General ID: ●You need to submit valid identification containing the client's name, complete date of birth, and photo, such as ID card/passport/residence permit. ●If the front of the submitted document does not display all required information, you need to submit the back of the document for verification. ●Photocopies or screenshots of documents are not accepted. ●When using a passport as identification, the MRZ code must be clearly visible. ●If a processed note requests your selfie with holding ID, it is usually because your document appears to be fraudulent.

Requirements for General POA:●Must display your full name (abbreviations are also acceptable), address, and a document or certificate issued by a third-party institution within the last 6 months, such as utility bills/credit card statements/bank statements. ●If a processed note requests "Please provide other types of address proof’, it is usually because your document is suspected to be fraudulent”.

Advanced POI is required specifically when you choose deposit or withdrawal methods via "International Bank Transfer."

Requirements for Advanced Proof of Identity:●Recommended Document: It is strongly advised to submit a valid passport because it clearly displays nationality information, which is not included on all countries' identification cards include this detail.●Alternative Methods: If you are unable to provide a valid passport or an ID that confirms your nationality, we may recommend using alternative deposit and withdrawal methods that do not require this specific verification.

Advanced POA is necessary when selecting deposit or withdrawal methods via "International Bank Transfer."

Requirements for Advanced Proof of Address: ●Bank Statements: Submit bank statements from the last three months. These statements must clearly display your name and residential address.●Utility Bill: If your bank statement does not show your address, you can provide a recent utility bill (e.g., electricity, water, gas) as alternative address proof. The utility bill should be issued within the last three months and must display your name and current residential address.

Currently, the limit for the number of accounts with the same name is 20 per client simultaneously. (excluding PAMM investor accounts, Social Trading accounts, and Trading View accounts).

To open a Vantage live account, click the red ‘Live Account’ button at the top right-hand corner of the website. Complete the application form and submit the required documentation for proof of identity as well as proof of address issued in your name. Once approved, your new account details will be emailed to you.

To open a live trading account, Vantage’s AML and CTFC regulations require proof of identity documentation to be submitted with your application. Using a smartphone, digital camera or scanner, simply upload a clear picture of the required documents to your secure client portal or email us at [email protected].

You can also view our video tutorials on your proof of identity and proof of address documentation requirements to better understand the acceptable documentation.

The online forms for a live trading account are fast and easy to complete.  If you submit the required proof of identity documentation with the form, you can be set up and trading within 24 hours.

Document verification usually takes a few minutes but can take a couple of hours to one business day in some cases.

If you have not heard from our team regarding the status of your submitted documents, you can reach our live chat support or email us at [email protected].

We offer two types of accounts: Standard STP account and our most popular, Raw ECN account.●There is no commission charged on the Standard STP account; instead, there is a markup on the spreads above the Inter-bank rate received from our pricing providers. ●Our Raw ECN account shows the raw spreads received from our pricing providers. This account has a commission charge applicable for $6 per standard lot round turn.

You can compare the difference between our various trading account types by using the table on our compare Forex trading accounts page here.

The Vantage PRO ECN account is an advanced trading account tailored for professional traders who require optimal trading conditions. It is particularly suited for institutional traders and hedge managers seeking robust trading capabilities.

Top features of the Vantage PRO ECN account: ●Direct Connectivity: Provide direct connectivity to global Equinix servers, ensuring fast and reliable trade execution. ●Commission-Based Pricing: Instead of spread mark-ups, a small commission of $3 per lot per side is charged when opening and closing trades.●High Leverage: Offers leverage up to 500:1 for forex and up to 200:1 for other instruments, allowing for enhanced trading flexibility. ●Advanced Trading Options: Supports one-click trading, scalping, hedging, and the use of Expert Advisors (EAs), catering to diverse trading strategies.

Account Details: ●Minimal Initial Deposit: $20,000●Execution Type: Market Execution ●Hedged Margin: 0% ●Trading Instruments: Forex, Indices, Commodities, Energies, Stock CFDs, Metals, ETFs, Bonds ●Minimum Position Size: 0.01 lot ●Maximum Position Size: 100 lots ●Margin Call: 80% ●Stop Out Level: 50% ●Trading Platforms: MT4, MT5, Protrader ●Trading Commission: $1.5 per lot per side for Forex and Gold ●Demo Accounts: Available ●Maximum Number of Pending Orders: Unlimited

To successfully upload a document, ensure it meets the acceptable file format and size specifications. If you experience difficulties, please send your documents to our support team at [email protected] who will be happy to assist you further.

Document will not be approved if it does not meet the requirements outlined on our website. Should a document not be accepted by our account onboarding team, we will send you an email outlining the reason(s) why your document was not accepted.

The most common reasons documents are not approved are as follows:●Document has expired (we don't accept documents that were issued over 3 months ago) ●The copy of the document is not clear ●The document is provided in a form of screenshot; please provide the paperwork or PDF●The copy of the document has been flashed ●The copy of the document is not provided in full (picture is cut, not all 4 corners are provided)●The proof of address document should include valid residential address on it

If you do not have a valid Proof of Address at the time of your live application, you can still proceed with your application. Proof of Address verification is required at the time of withdrawal, not during the initial account application process.

Steps to follow: 1.Submit Later: You can submit your Proof of Address documents later when they become available. This documentation is necessary for withdrawal requests. 2.Alternative Document: If you do not possess a valid Proof of Address, you may submit a secondary photo ID document that displays your residential address details. Acceptable alternatives include a copy of your Passport, Driving License, or National ID, provided these documents have not previously been used for identification purposes. 3.Withdrawal Limitation: It is important to note that without valid Proof of Address, you will be unable to submit a withdrawal request. Ensuring your Proof of Address documentation is in order will facilitate smooth processing of withdrawal requests.

You can easily top up or reset your demo account balance using the following steps:

Via Client Portal: 1.Log in: Access your Client Portal. 2.Navigate: Go to the ‘Demo Account’ section. 3.Edit Balance: Locate your desired demo account and click on the ‘Edit Balance’ icon. 4.Enter Amount: Input the desired balance amount and click ‘Confirm’ to update.

Via Vantage App:1.Log in: Open the Vantage App and log into your account. 2.Navigate: Tap on "Profile" in the menu bar.3.Select Account: Tap on the card of the account currently in use.4.Access Demo Account: Scroll down to the "Demo Account" section. 5.Reset Balance: Tap on the drop-down arrow and select "Reset." 6.Confirmation: Confirm the action by tapping "OK" to reset your balance to USD 100,000 credits.

Following these steps ensures your demo account balance is updated promptly, whether through the Client Portal or the Vantage App.